Frequently Asked Questions (FAQ)
🛍️ Orders & Products
What kinds of products do you offer?
We offer custom t-shirts, ready-to-press DTF prints, laser-engraved gifts, and craft blanks. Whether you're a crafter, a small business owner, or shopping for something unique, we've got you covered.
How do I place a custom order?
You can submit a custom order request directly through our website or contact us via email or social media. Be sure to include any design ideas, product types, sizes, and quantities!
Can I send in my own design?
Yes! We love working with your custom artwork. We accept PNG, SVG, and high-resolution JPEG files. If you need help formatting your design, we’re happy to assist.
Do you offer bulk or wholesale pricing?
Absolutely. If you're ordering in larger quantities for your business, events, or teams, reach out to us for a custom quote.
Do your t-shirts run true to size?
Most of our shirts are unisex and fit true to size. A size chart is included on each product page for easy reference.
🎨 Customization & Design
Can you help me design something if I don’t have artwork?
Yes! We offer basic design services for free with your order. Let us know your idea and we’ll bring it to life.
What’s the difference between DTF and vinyl or screen printing?
DTF (Direct to Film) is a full-color, vibrant, and durable print method that allows for intricate details and easy pressing on various materials—no weeding required!
Can I preview my design before it’s made?
For custom orders, yes. We’ll send a mockup for your approval before production begins.
⏱️ Processing & Shipping
How long will it take to receive my order?
Most custom orders ship within 5–7 business days. Ready-made items may ship sooner. You’ll receive tracking info once your order ships.
Do you offer rush orders?
Yes, rush service is available for an additional fee. Contact us before placing your order to confirm availability.
Do you offer local pickup?
Yes! If you’re located near Fort Mitchell, AL, you can choose local pickup at checkout, and we’ll contact you with pickup instructions.
Where do you ship from?
All orders are fulfilled and shipped from Fort Mitchell, Alabama.
💳 Payments & Policies
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Shop Pay, and other secure payment options through Shopify.
Can I cancel or change my order?
We allow order changes or cancellations within 24 hours of purchase. After that, we may have already started processing.
Do you accept returns or exchanges?
Due to the custom nature of our products, we do not accept returns. However, if there’s an issue with your order, please contact us and we’ll make it right.
What if my item arrives damaged or incorrect?
Please email us within 3 days of delivery with photos and your order number. We'll take care of it ASAP.
📞 Other Questions
How can I contact you?
You can reach us through our Contact Us page, email us at crazyinsanecreations@gmail.com
Do you attend pop-up shops or local events?
Yes! We love getting out into the community. Check our homepage or follow us on social media to see where we’ll be next!
How can I stay updated on new products and events?
Subscribe to our email newsletter and follow us on social media for the latest drops, events, and promotions.